FAQS

F R E Q U E N T L Y

A S K E D

Q U E S T I O N S

How Far in Advance can I Book?

We accept bookings up through 24 months in advance.

Please contact us as soon as possible to confirm your wedding date availability.

We only book one wedding per day to ensure our Brides get undivided attention on their wedding day.

Where Are You Located?

Nocturnelle Beauty Makeup Studio is located at the Waypointe Building within Salons by JC at 515 West Ave., South Norwalk, CT.

Free Parking can be found around the corner in the Waypointe Retail Garage on the ground floor.

Once parked, use the passageway by the elevators and walk straight ahead toward the "West Ave." sign. 

Make a left once on West Ave.

Do You Travel?

Yes. Travel is available for Wedding Day Services and Events to your desired location.

Bridal Services include travel to your location within 10 Miles of our studio location in South Norwalk, CT.

Travel outside of this area is available for an additional fee determined by mileage. 

Our team is also available for travel to destination weddings outside of the US.

Is a Wedding Trial Required? 

No. However, we highly recommend a trial to create your wedding day look.

This is the time to try out what works with your face shape, skin tone, and personal style to tie in with your wedding theme.

Please set aside 2-3 hours for your trial as we will try out different looks. 

All trials are done at our Norwalk, CT studio location.

Please be advised, during COVID restrictions, we cannot accommodate additional guests.

Only one client at a time is allowed within our studio.

We also do offer on-location trial services if you'd like for us to travel to you (travel fees apply).

What is a Date Retainer?

After your wedding consultation or trial, you will have the opportunity to reserve your wedding date by leaving a $100 deposit. This will be applied towards the balance of your wedding day services. Your final payment is due 30 days before your event date. This gives you the opportunity to finalize your wedding party numbers for makeup and hair services. A date retainer and signed contract are required to finalize your wedding day services. Payment forms accepted are Credit Card, Check, and Cash. 

​Is Gratuity Included?

Just like you would tip at a hair salon, nail salon or restaurant for your service, it's customary to tip between 20%-25% of the total services rendered. For Weddings however, to eliminate the inconvenience of having to carry around cash to tip your artists, we automatically include your gratuity of 20% before taxes and fees to your contract for weddings parties of 3 or more.

Can You Create a Wedding Day Schedule?

Yes. At the time of your finalized contract, we will assist you in creating a services schedule that you can coordinate with your bridal party/mothers and your photographers/videographers. The typical time for a Bride is 2 Hours and one hour for each service for the Bridal Party. With multiple artists available for bigger groups, teams of 2 or 3 can be completed within an hour's time depending on how many artists and group members there are.

Can I Bring My Child To Your Studio? Guests?

Due to current Connecticut state COVID restrictions, there will be no guests or children allowed with you to your appointments.

Please make arrangements prior to your appointment.

What is your Cancellation/Refund Policy?

We understand that unanticipated events happen occasionally in everyone’s life.

It is our desire to be effective and fair to all clients, the following policy will be honored.

All appointments are booked in a time-sensitive manner. 

If you arrive late for your appointment more than 15 minutes, management reserves the right to reschedule your appointment if there is another client after you. 

If you do not show up for your appointment, and did not cancel prior to, you will be charged 100% of the reserved service amount. Weddings that are cancelled within 30 Days from the scheduled date will forfeit any funds paid.

There are no refunds for any completed services. 

Cancellations must be done in writing via email to makeup@nocturnellebeauty.com or text (203) 685-1863.

Nocturnelle Beauty Makeup Studio

515 West Ave. South Norwalk, CT 06830

203.685.1863 

©2020 NOCTURNELLE BEAUTY, LLC.

ALL RIGHTS RESERVED.