FAQS

F R E Q U E N T L Y

A S K E D

Q U E S T I O N S

How Far in Advance can I Book?

We accept bookings up through 24 months in advance.

Please contact us as soon as possible to confirm your wedding date availability.

We only book one wedding per day to ensure our Brides get undivided attention on their wedding day.

Where Are You Located?

Nocturnelle Beauty Makeup Studio within Salons by JC at 515 West Ave., South Norwalk, Connecticut.

Do You Travel?

Yes!Travel is available for Wedding Day Services and Events to your desired location.

"On-Location" Bridal Services include travel to your location within 20 Miles Roundtrip of our salon location.

Travel outside of this area is available for an additional fee of $1/mile.

Our team is also available for travel to destination weddings outside of the US.

Is a Wedding Trial Required? 

It's not required, but we highly recommend a trial to create your wedding day look.

This is the time to work with your artist to determine what you do or do not like for wedding day look.

On your wedding day, time is of the essence - a trial ensures that we get right to work on re-creating the look we both agreed upon from your Bridal trial.

We ask that you set aside 2 hours for your trail for makeup and 3 hours for makeup and hair.

All trials are done at our Norwalk, CT studio location.

Please be advised, during COVID restrictions, we cannot accommodate additional guests during your trial.

We also do offer on-location trial services if you'd like for us to travel to you (travel fees apply).

What is a Date Retainer?

After your wedding trial, you will reserve your wedding date by leaving a 50% date retainer and signing a contract.

This ensures that we block out your wedding date and do not book any other weddings on your date. 

Your final payment and headcount is due 30 days before your event date.

A date retainer and signed contract are required to finalize your wedding day services. 

Payment forms accepted are major Credit Card, Venmo, PayPal, Zelle, Check, and Cash. 

Balances finalized using Credit Card or PayPal with incur a 5% processing fee.

Do You Create a Wedding Day Schedule?

Yes. At the time of your finalized contract 30 Days before your wedding, we will assist you in creating a services schedule that you can coordinate with your bridal party/mothers and your photographers/videographers. The typical time for Bridal makeup is 1.5 Hours and one hour for each service for the Bridal Party. With multiple artists available for bigger groups, teams of 2 or 3 can be completed within an hour's time depending on how many artists and group members there are.

What are the additional fees that I should be aware of?

There are a few fees that may be added to weddings at the time of your final contract when all time schedules are confirmed.

Saturday & Holiday Weekend Minimum - Due to the overwhelming demand for 2021, we have had to turn down multiple availability requests once we are booked for a wedding. As we are dedicated to providing exclusive Bridal services for the day, we only book ONE wedding per day on a first come basis. Saturdays in 2021 weddings require a minimum of 3 people including the Bride or a minimum contract of $1,000. This minimum requirement can include the paid trial amount for smaller weddings. The minimum requirement does not apply to weekday, Friday, or non-holiday Sunday weddings.

Additional Artists - Weddings that have a limited time frame available for larger parties, will require additional artists and hair stylists to be brought in to complete the entire wedding party in time. For example, if the ceremony starts at 9AM, and there are 5 Bridesmaids, 2 Moms, and the Bride to get ready before 8AM, if it takes about 1 hour for each person to be completed, it wouldn't be ideal to start at 3AM... To minimize the time frame, we bring in several artists to get everyone ready on time. Each additional artist and hairstylist is $150 and the amount of artists will be hired according to the need of your party.

Early Start Time - Our normal business hours are from 9AM to 6PM.

For events and weddings requiring our team to travel and arrive at your location, there will be a $50 charge per hour prior to 9AM.

For example, if our team is required to start at 6AM, there will be an additional $150 charged for 6AM to 9AM for the 3 hours.

Touch Up / Look Change

Our team leaves immediately after we complete the services for the last person on the schedule.

If you would like for one of our team members to remain for touch up's after the initial application, or you are anticipating a look change, the fee for each additional hour is $125. This option is popular for our Brides who have two dresses - one for their Ceremony and one for their Reception, and would like to update their hair and makeup with each look.

Additional Services - Day of Wedding

We often have Bridal Party members who did not initially want to have their makeup or hair done, and decide on the day of the wedding that they would like to get services done. We have a strict schedule to follow in order to complete already paid clients on time, however, we ask that anyone that would like to be added, please let us know as soon as possible so that we can plan accordingly and make room for the request at the end of our schedule. If we are unable to accommodate the additional service, we will let them know in advance so that they can start getting ready instead of waiting for a team member to free up. 

Services done on the day of the wedding are to be paid in Cash, Credit Card, Venmo, Zelle, or PayPal. No Checks, please.

​Is Gratuity Included?

Just like you would tip at a hair salon, spa or restaurant for your service, it's customary to tip between 20%-25% of the total services rendered. For Weddings however, to eliminate the inconvenience of having to carry around cash to tip your artists, we automatically include your gratuity of 20% before taxes and fees to your contract for weddings parties of 3 or more. We do this to eliminate any hassle of dealing with monies or trying to settle your bill on the day of your wedding. 

Can I Bring My Child To Your Studio? Guests?

Due to current Connecticut state COVID restrictions, there will be no guests or children allowed with you to your appointments.

Please make arrangements prior to your appointment.

What is your Cancellation/Refund Policy?

We understand that unanticipated events happen occasionally in everyone’s life and we will try our best to accommodate you.

 

Weddings

We have had our fair share of cancellations and rescheduled weddings during 2020, due to Covid restrictions.

For 2021, we are waiving all cancellation fees and allowing date retainer deposits to be transferred to your new date if we have availability. If for any reason, your new date is not available due to another wedding already booked, we will provide our artists of equal artistry level to your wedding date.

Studio Services

It is our desire to be effective and fair to all clients, the following policy will be honored.

All appointments are booked in a time-sensitive manner. If you arrive late for your appointment more than 15 minutes, we reserve the right to reschedule or cancel your appointment if there is another client after you. We do this in order to maintain our strict protocols for cleaning in between clients and to ensure our quality of work is to our utmost standards without the constraint of time when a client runs late.

If you do not show up for your appointment, and did not cancel prior to, you will be charged 100% of the reserved service amount. 

There are no refunds for any completed services. 

Cancellations must be done in writing via email to makeup@nocturnellebeauty.com or text/call (203) 685-1863.