FAQS

F R E Q U E N T L Y

A S K E D

Q U E S T I O N S

How Far in Advance can I Book?

We accept bookings up through 24 months in advance.

Please contact us as soon as possible to confirm your wedding date availability.

We only book one wedding per day to ensure our Brides get undivided attention on their wedding day.

Where Are You Located?

Nocturnelle Beauty Makeup Studio is located at the Waypointe Building within Salons by JC at 515 West Ave., South Norwalk, CT. (South Norwalk Exit 14 on i95. Free Parking can be found around the corner in the Waypointe Retail Garage on the ground floor. Once parked, use the passageway by the elevators and walk straight ahead toward the "West Ave." sign. Make a left once on West Ave.

Do You Travel?

Yes. Travel is available for Wedding Day Services and Events to your desired location. For parties less than 5 people, a $100 Travel fee is added to a contract. The fee covers our entire team up to 20 local miles roundtrip from South Norwalk to your location and back. Travel outside of this area is available for an additional fee determined by mileage. Our team is also available for travel to destination weddings outside of the US.

Is a Wedding Trial Required? 

No. However, we highly recommend a trial to create your wedding day look.

This is the time to try out what works with your face shape, skin tone, and personal style to tie in with your wedding theme. Please set aside 3-4 hours for your trial as we will try out different looks. All trials are performed at our Norwalk, CT studio location. We also do offer on-location trial services if you'd like for us to travel to you (travel fees apply).

What is a Date Retainer?

After your wedding consultation or trial, you will have the opportunity to reserve your wedding date by leaving a $100 deposit. This will be applied towards the balance of your wedding day services. Your final payment is due 30 days before your event date. This gives you the opportunity to finalize your wedding party numbers for makeup and hair services. A date retainer and signed contract are required to finalize your wedding day services. Payment forms accepted are Credit Card, Check, and Cash. 

​Is Gratuity Included?

Just like you would tip at a hair salon, nail salon or restaurant for your service, it's customary to tip between 20%-25% of the total services rendered. For Weddings however, to eliminate the inconvenience of having to carry around cash to tip your artists, we automatically include your gratuity of 20% before taxes and fees to your contract for weddings parties of 3 or more.

Can You Create a Wedding Day Schedule?

Yes. At the time of your finalized contract, we will assist you in creating a services schedule that you can coordinate with your bridal party/mothers and your photographers/videographers. The typical time for a Bride is 2 Hours and one hour for each service for the Bridal Party. With multiple artists available for bigger groups, teams of 2 or 3 can be completed within an hour's time depending on how many artists and group members there are.

Can I Bring My Child To Your Studio? Guests?

For safety reasons and insurance purposes, no child under the age of 10 may accompany you while you are having your own services. We love children, and hope you understand that we cannot assure their safety in this professional environment. We also do not want to compromise the relaxation of our guests. Due to the intimate design of our private studio, we recommend no more than 2 guests accommodate you for your services.

What is your Cancellation/Refund Policy?

We understand that unanticipated events happen occasionally in everyone’s life. It is our desire to be effective and fair to all clients, the following policy will be honored. All appointments are booked in a time-sensitive manner. If you arrive late for your appointment more than 15 minutes, management reserves the right to reschedule your appointment if there is another client after you. 

If you do not show up for your appointment, and did not cancel prior to, you will be charged 100% of the reserved service amount. Weddings that are cancelled within 30 Days from the scheduled date will forfeit any funds paid. There are no refunds for any completed services. Cancellations must be done in writing via email to makeup@nocturnellebeauty.com or text (203) 685-1863.

Nocturnelle Beauty Makeup Studio

515 West Ave. South Norwalk, CT 06830

203.685.1863 

©2020 NOCTURNELLE BEAUTY, LLC.

ALL RIGHTS RESERVED.